Digital Download Refund and Returns Policy
(Compliant with The Consumer Rights Act 2015)
1. Introduction
This policy outlines the rights of customers purchasing digital content from Wilsonian Press in accordance with The Consumer Rights Act 2015. Our goal is to ensure transparency and fairness in handling refund and return requests related to digital downloads.
2. Your Rights Under The Consumer Rights Act 2015
Under The Consumer Rights Act 2015, digital content must be:
- Of satisfactory quality – free from defects or faults;
- Fit for purpose – capable of fulfilling its intended use;
- As described – matching the product description provided before purchase.
If your purchased digital content fails to meet these requirements, you can request a repair, replacement or refund.
3. Refund Eligibility
Digital downloads are intangible and cannot be returned after access. However, we offer refunds under specific circumstances.
- Defective Content: If the download is faulty, corrupted, or does not function as described, we will provide a repair or replacement. If a fix is not possible within a reasonable time, you may request a refund.
- Incorrect Product: If you receive the wrong digital product due to our error, we will send the correct item or issue a refund.
- Failure to Provide Access: If the download link or access credentials are not delivered within a reasonable timeframe and we cannot resolve the issue, you may request a refund.
4. Non-Refundable Circumstances
Refunds will not be issued under the following conditions:
- You changed your mind or no longer want the digital content after downloading it.
- You failed to check compatibility requirements before purchasing.
- The product does not meet personal expectations where it was accurately described.
5. Requesting a Refund
To request a refund, you must:
- Contact our customer support team at [Email/Contact Form] within 14 days of purchase.
- Provide proof of purchase and a detailed description of the issue.
- Allow us a reasonable time to investigate and offer a resolution, such as a repair or replacement, before a refund is considered.
6. Processing Refunds
Approved refunds will be processed within 7-10 business days using the original payment method. Refunds may take additional time depending on your bank or payment provider.
7. Additional Support
If you need assistance with downloading, installation, or troubleshooting, our support team is available at here.
8. Amendments to this Policy
Wilsonian Press reserves the right to modify this policy at any time. Changes will be effective immediately upon posting on our website.
For further details about your consumer rights, please visit the UK Government website here.
This policy does not affect your statutory rights under UK consumer law.
